(314) 337-0746 info@neostl.com

Additional Services

The Rental fee includes tables and chairs as well as their setup and takedown according to a floor plan to be provided by the Renter no later than 10 days before the event. We provide the appropriate number of chairs based on the bar count. We do not provide extra chairs for open seating. If you are doing the ceremony and reception in the 4th floor NEO Room or the 1st floor Montana Room, there is an additional charge of $250 added to your contract.

The caterer provides everything you need for food service including napkins, flatware, china, as well as and water glasses for the table if you are doing a water service on the table. NEO or your caterer provide linens for the tables for an additional charge.

NEO has an approved catering list available from which to select a caterer. You must use a caterer on our catering list. A kitchen fee (based on guest count) is charged for services and supplies provided by NEO to your caterer. The caterer must keep one staff person present until the end of your event. If your caterer does not provide enough staff to properly handle the food service nor comply with our requirements clearly stated in our catering contract, there will be a charge for additional NEO staff to insure our level of service is maintained.

Valet parking is included in the room rental fee.

NEO does not allow anything to be attached to the walls or hung from the ceiling other than what is supplied with the venue. Lanterns can be removed upon request up to one week prior but a charge of $100 shall apply for takedown and reinstallation.

NEO allows candles but the flame must be covered by glass.  For example,  a votive, a lantern, or a vase is acceptable. We do not allow tapers or pillars which are not covered by glass.All guests must vacate the premises within one hour of the bar closing. The bar may not be closed and reopened during the evening. Once the bar closes the music must stop and everyone should begin leaving. The maintenance staff will start entering the room 15 min after the bar closes. The bar and the music cannot be extended at the end of the night unless NEO has agreed in writing one week prior to the reception.

The valets are not responsible for cars remaining on the valet lots after one hour of the bar closing.

Renter shall remove all their valuable items from NEO at the end of the night. Non-valuables and decorations may be picked up on Monday between 9am and 3pm. NO FOOD may be left at the Venue.

NEO provides for cleanup of the Space after the caterer has removed all their food items and stored them properly and all decorations have been removed from the table. Any items belonging to Renter and left in the space will be discarded after 3 days. NO FOOD may be left at the Venue.

NEO allows supervised access to the rooftop terrace for the bride and groom only for pictures. The bar or building manager shall arrange access to the roof.

NEO will be open at 10am on Friday and Saturday for vendor arrival the day of the Event.

Head table champagne and flutes for toasting are included in all alcoholic bar packages. A Champagne Service for all guests can be provided for an additional charge.

Bar service pricing is available online and incorporated into the spreadsheet provided to Renter with their contract. The minimum bar service on Saturday night is the Beer/Wine Soft Bar Service. The minimum bar service on Friday and Sunday night is the Non-Alcoholic Bar Service. Guests of Renter may not bring alcohol into the venue. Vendors and Entertainment are not allowed to consume alcohol on the premises during events.

Two bar staff are required for anything over 50 guests. A one hour charge for setup and breakdown shall be included in the additional charge.

NEO’s insurer does not allow shots to be served to guests.

Changes to bar services are allowed up to 8 days before the event. This includes removing or adding optional items from and to the package and changing the type of bar package chosen. Final payment is adjusted to actual options chosen.

Final payment is adjusted to actual guest count. The actual guest count will reflect the number of adults over 21 and minors 20 years of age and younger. All adults will be billed at the chosen bar package price. OVER 21 GUESTS MAY NOT BE INCLUDED IN THE UNDER 21 COUNT.   ALL OVER 21 GUESTS MUST BE INCLUDED IN THE OVER 21 COUNT. WE RESERVE THE RIGHT TO STOP SERVING ALCOHOL IF WE BELIEVE THE COUNT HAS NOT BEEN ACCURATELY REPRESENTED. Under 21 will be billed at Open Non-Alcoholic Soft Bar price. Guest count cannot be lowered after final deposit is made.

Events may not be cancelled once the initial fee has been paid and the rental contract signed. However, because we realize there can be unexpected occurrences beyond your control, NEO will consider on a case by case basis whether to allow you to reschedule your event for a different date within one year of the original date,  but will not refund any portion of the deposit for outright cancellation unless we can rebook the room and then you will be refunded your bar deposit.